Kevin Thackrah, Petpals director, said: ‘We have now reviewed the correspondence and investigation carried out at the time and whilst we do not deny that Betty died while in the care of our Redcar franchise, it was not clear that this was entirely due to being left in the van for 20 minutes as the vehicle was air conditioned and still cool on the carers’ return to the vehicle after walking other dogs.

Did I do this right?” At that moment I thought, “I really think I’m ready for a guide dog because there are going to be so many things with raising a son that are visual that I’m not sure of.”