A pet owner has gone viral for revealing the heartwarming events that occurred when she tried to return a bag of unopened pet food after her beloved dog died.Anna Brose took to Twitter on 15 June to share an interaction with online pet food retailer Chewy after inquiring whether she could return a bag of food after the death of Gus.The Wisconsin-based artist explained that Chewy’s customer service recommended she donate the unopened bag to a shelter, rather than returning it. On top of that, Ms Brose received a delivery of flowers with a note signed by the customer service representative she had spoken to earlier.
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Her tweet immediately went viral, with more than 43,000 retweets and 735,000 likes from fellow dog-lovers.And Ms Brose was not alone in sharing her love for Chewy. The sweet interaction prompted a number of users to share their own positive experiences with the pet food retailer.
Over the years, customers said they’ve received flowers, letters, and even hand-painted portraits of their pets from the company, a courtesy after learning a customer’s furry friend has died.
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Pitter patter. A large breed dog’s resting heart beats between 60 and 100 times per minute, and a small dog breed’s heart beats between 100-140. Comparatively, a resting human heart beats 60-100 times per minute.
Since its founding in 2011, Chewy has dominated the pet supply industry, and in 2020, the company says it added five million new customers alone.
For some pet owners, cancelling their subscription after the death of a beloved animal was soon followed by heartfelt gifts from Chewy in the mail.
“I work at an animal shelter. This is legit,” one person tweeted. “We often have people reaching out to donate because Chewy told them to reach out to a local shelter. I can’t express what this means to shelters like mine. Truly a gift.”
Another person shared how their wife had ordered the wrong food for their cat Maximus. When Chewy “credited it against the order for the right food,” the company also made her promise she’d donate the incorrect food order to a shelter. “Taking it this week to the shelter we adopted sweet handsome Maximus from!” they wrote. “We had to put our dog Daisy down in January,” said someone else. “We didn’t contact Chewy at all because we still had 4 other dogs. About a week after, we received this painting of her. It had us all weeping. The painting is beautiful and we look at it every single day.”
INTERESTING FACT ABOUT YOUR PET: Your dog is as smart as a two-year old! Ever wonder why children around this age seem to have a special bond with the family dog? It could be because they speak the same language, roughly 250 words and gestures in fact.
Back in January 2021, Chewy’s had another viral moment after it was reported that the company had been sending 1,000 free oil paintings to select customers each week, even during the pandemic.
A Safe Place. Creating a safe place for your pet is crucial to its comfort. Make sure your pet has its own place of comfort where it can rest, relax and feel secure.
The portraits instantly became a hit on social media, with people sharing the handmade paintings they received in the mail. Others begged for their pets to be turned into works of art too.
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“It’s the least we could do, Anna,” the company replied to Brose’s viral tweet. “We hope these flowers will help to keep your spirits up.The Independent has contacted Chewy for comment.
Meeting your new puppy, kitten or any other pet can be an exciting experience. Your pet, however, has some adjusting to do. New sights, smells and sounds can be overwhelming for the little guy and keeping a calm household is important.