Saying goodbye to a beloved pet is hard, especially when it’s unexpected.Joseph Inabnet had to put his beloved dog Bailey down in October last year – but he’s already bought and paid for a supply of special pet food to last her for months.
When she died, he asked the company he ordered it from if he could return it as it was unopened, and worth about $70.
Amazingly the company agreed to return his money but asked him to donate it instead.In a Facebook post, he said: ‘If anyone has ever dealt with Chewy.com, they probably know just how wonderful their customer service is. But today, it went to the next level.
‘I had to put my Bailey down in October. She had been on prescription dog food, and I had a brand new unopened bag (about $70). I asked Chewy if I could return it.
Highlights of the menu include lamb hotpot, braised beef, chicken casserole and turkey fricassee (Picture: Caters) All food gets tested to make sure there are all the necessary nutrients (Picture: Caters)Charlie previously worked at Pets at Home where he said he saw dog food being sprayed ‘to make it tasty so the dog will want to eat it’.
‘They told me to donate it instead, and they returned my money. GREAT customer service; right? IT GETS BETTER!!’That wasn’t all they did for him. They found a picture of his dog he thinks he uploaded at some point and sent him a personalised painting of her by artist Sharon LaVoie Lamb.
Be realistic. Unrealistic goals will only prevent you from growing. There are two common mistakes a dog owner can make that will slam the brakes hard on any potential progress you might be hoping for. First, the expectations we place on our dogs and ourselves. The misguided belief that your dog “should” be performing or responding at a certain predetermined level. Another mistake many owners make is having unrealistic assumptions. Many of us assume that our dog understands what we want and that he knows what we’re asking of him. As if that wasn’t bad enough, some of us assume that the dogs failure to perform means he’s either rebelling, stubborn, or just plain stupid.
The painting arrived with a card, which said: ‘Pets come into our lives, leave paw prints on our hearts and we are forever changed.‘We’re sending lots of love and positive thoughts. If you ever need anything, we’re always here. Warmly, the Chewy Family.’ Joseph was incredibly touched by their gesture and added: ‘I don’t know how to make something go viral, but Chewy.com
deserves recognition for their outstanding attention to detail and customer service.’
The post did indeed go viral, with over 100,000 shares.
What a beautiful thing to do.
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